I forgot my password
Open the sign-in page, choose “Forgot password?” and enter your email. We send a six-digit code; enter it with your new password. The code expires after a short time, so request a fresh one if it stops working.
Reset your passwordI never received the verification code
Check spam and promotions folders first. Codes come from the Legal English 5 address; adding it to your contacts helps. If nothing arrives within a few minutes, sign in again and request a new code — only the most recent one is valid.
My trial ended and I cannot open the lessons
Term titles stay visible, but the definitions, examples, quizzes and audio need an active trial or subscription. Subscribe from the Billing page inside your account; access returns the moment the payment is confirmed.
See plansI want to cancel or change my plan
Cancel any time from Account → Billing. You keep access until the end of the period you already paid for. To change plans, cancel the current one and subscribe to the other when it ends.
I want a copy of my data, or to delete my account
Both are self-service under Account → Preferences (download everything we store about you) and Account → Security (deactivate or delete). Deletion removes your profile, progress and photo permanently.