LegalEnglish 5
Help & support

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This page is public on purpose: you do not need an account to reach us. The most common sign-in, recovery and billing questions are answered below.

I forgot my password

Open the sign-in page, choose “Forgot password?” and enter your email. We send a six-digit code; enter it with your new password. The code expires after a short time, so request a fresh one if it stops working.

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I never received the verification code

Check spam and promotions folders first. Codes come from the Legal English 5 address; adding it to your contacts helps. If nothing arrives within a few minutes, sign in again and request a new code — only the most recent one is valid.

My trial ended and I cannot open the lessons

Term titles stay visible, but the definitions, examples, quizzes and audio need an active trial or subscription. Subscribe from the Billing page inside your account; access returns the moment the payment is confirmed.

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I want to cancel or change my plan

Cancel any time from Account → Billing. You keep access until the end of the period you already paid for. To change plans, cancel the current one and subscribe to the other when it ends.

I want a copy of my data, or to delete my account

Both are self-service under Account → Preferences (download everything we store about you) and Account → Security (deactivate or delete). Deletion removes your profile, progress and photo permanently.

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Write to us with the email address on your account and, if you can, the page where the problem happened. We read every message.

Email support

hello@legalenglish5.com · We reply within one business day (Colombia time).

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The in-app Help page lets you send a report attached to your account, so we can look straight at what happened.

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